Refund and Return Policy for LETLIVE.shop

1. Return Policy

We offer a 2-day return policy for items that are defective, damaged, or if you receive the wrong item. You have 2 days from the date of delivery to request a return.

2. Eligibility Criteria

To be eligible for a return:

The item must be in the same condition as received, unworn or unused, with tags attached, and in its original packaging.

3. Initiating a Return

To initiate a return:

Contact us at support@letlive.shop within the 2 days.

If your return is accepted, we will provide you with a free shipping label to send the package back to us.

Items returned without first requesting a return will not be accepted.

4. Damages and Issues

Please inspect your order upon receipt and contact us immediately at support@letlive.shop if the item is defective, damaged, or if you receive the wrong item. This allows us to evaluate the issue and make it right.

5. Exchanges

The fastest way to ensure you get the item(s) you want is to initiate a return and, once it has been accepted, place a separate order for the new item(s).

6. Refunds

Upon receiving and inspecting your return, we will notify you of the approval status. If approved:

A refund will be processed to your original payment method.

Please note that it may take 5 to 6 working days for your bank or credit card company to process and post the refund.

7. Contact Information

For any questions about the return process, please contact us at support@letlive.shop